Refund Policy

The refund frameworks, parameters, and extension structures detailed within this document are intended strictly to govern the commercial coaching relationship between the client and Piedmont Peak Fitness.

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• No Medical Grounds for Liability: Because my personal conditioning, running mechanics, and postural assessments do not constitute clinical medical treatment, the onset of general muscle soreness, training fatigue, or plateaus in performance metrics do not establish legal grounds for a forced refund or contract termination.
   

• Assumption of Financial Risk: By purchasing any at-home or local park program or virtual program, you explicitly acknowledge that fitness results vary based on individual consistency, nutrition, equipment available during virtual, and recovery. You accept full financial risk for the total cost of your selected package.
  
  All fees paid for individual training sessions, multi-session packages (5-session and 10-session passes), initial consultations, and standalone "Run Plan Design" products are final, non-refundable, and non-transferable.
   

• Because I operate exclusively as a solo practitioner, my scheduled availability is strictly limited. When you purchase a package or book a time slot, you are securing a dedicated asset on my calendar that cannot be reallocated to another client.
   

• Therefore, no credit, full refunds, partial refunds, or financial reimbursements will be issued for:
   

• Unused sessions remaining on expired multi-session passes (passes expire 6 months from the date of purchase).
   

• Sessions forfeited due to a violation of the 24-Hour Late-Cancellation Policy.
   

• A client’s desire to convert or adjust a mobile in-person pass into a virtual training option.
   

• Voluntary withdrawal from any training program, menu track, or customized event template prior to package completion.

Refund Policy

In the highly exceptional event that a structural refund or contract termination is formally approved in writing by Travis Huewe, the financial resolution will be strictly calculated using the following objective metrics:

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• Full Refunds: A full refund of the total purchase price will only be issued if Piedmont Peak Fitness cancels a package or service contract in its entirety prior to the delivery of the first session, or if I am permanently unable to fulfill my coaching obligations due to unexpected operational changes on my end.
   

• Partial Refunds: If a partial refund is approved for an ongoing package due to an verified service interruption, the financial return will be calculated on a pro-rata basis.
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  • The remaining cash balance, minus the non-discounted retail cost of those used sessions, will be returned to the client. Promotional bundle savings or multi-session pass discounts are entirely forfeited upon contract termination.
     

• The Retail Rate Rule: All sessions already completed, utilized, or late-canceled up to that date will be retroactively billed at the maximum standalone single session rate as it pertains to virtual and mobile.
   

Rigid Timeframe for Refund Disputes:

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In the highly exceptional event that a processing error or duplicate billing charge occurs on your account, a strict 30-day timeframe applies.

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• You must notify me in writing at contact@piedmontpeakfitness.com within 30 calendar days of the transaction date to contest a duplicate charge.
   

• Any billing disputes, transaction discrepancies, or administrative refund inquiries submitted after this 30-day window will be considered invalid, and the processed funds will remain entirely non-refundable.
   

Strict Conditions for a Refund to a Customer:

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A financial refund will only be evaluated or authorized under the following three absolute conditions:

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• Duplicate or Erroneous Billing: A full refund will be processed exclusively for verified mechanical payment gateway errors, such as a single invoice being charged twice to your credit card.
   

• Permanent Relocation Outside Service Radius: If you permanently relocate your primary residence outside the greater Duluth, Minnesota area during an active contract, a partial refund for remaining un-booked sessions may be reviewed, provided you supply official documentation of your change of address.
   

• Trainer Non-Performance: In the highly unlikely event that I am permanently unable to fulfill the delivery of your hybrid home or park sessions due to an unforeseen business closure or long-term personal emergency, a full pro-rated refund will be issued for all remaining un-utilized sessions.
   

Exceptional Medical Extension Condition (No-Refund Alternative):

As a CPT, my primary focus is maintaining your absolute physical longevity and health. While all standard package sales are final, I recognize that severe, unforeseen medical events can occur.

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If you experience an acute, catastrophic medical emergency or long-term physical incapacitation that makes running or physical conditioning fundamentally unsafe, you may submit a formal request for a temporary package suspension or a partial pro-rated refund under the following strict conditions:
 

• Qualifying Conditions: This exception strictly applies to major medical diagnoses, debilitating bone fractures, severe cardiovascular incidents, sudden spinal/joint traumas requiring surgery, or physician-mandated bed rest. It does not apply to common running ailments (e.g., standard shin splints, minor muscle strains, or temporary fatigue) where training can simply be pivoted to recovery techniques.
   

• Mandatory Documentation: To initiate a medical review, you must provide a signed, dated digital document from a licensed medical physician (MD or DO) or physical therapist. The note must explicitly state that the client is physically incapacitated and medically restricted from participating in any form of physical exercise or running performance training for a period exceeding 90 consecutive days.
   

• Resolution Options: Upon verifying your medical documentation, I will work with you directly to choose one of two options:
   

  1. Freeze Your Balance: Freeze your current remaining package balance for up to 12 months, allowing you to resume your exact sessions once you receive formal medical clearance.
      

  2. Pro-Rated Exit: Terminate the contract and receive a partial, pro-rated refund of your remaining unused sessions, calculated using the standard retail rate deduction model outlined in Section 2.

Contact Information & Dispute Submissions

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To submit a verified billing inquiry or relocation review, please contact me directly at:

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Piedmont Peak Fitness

Duluth, Minnesota

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tjhuewe@piedmontpeakfitness.com

(715) 610- 6114

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Last Updated and Reviewed: October 1, 2026